SHIPPING & DELIVERY
Where do you ship?

We currently deliver all across India. International shipping will be launching soon!
How long will my order take to arrive?

Your order will usually reach you within 5–7 working days after it’s placed. If you need it sooner, please message us on WhatsApp and we’ll do our best to help.(Note: Delivery timelines may vary due to public holidays, weather conditions, or logistics delays)
Can I modify or cancel my order after placing it?

Once your order is placed, our team begins processing it immediately. You can request changes within 1 hour of placing your order - after that, modifications or cancellations are not guaranteed. Please email us at rayastudiosinfo@gmail.com right away with your order details.
What if my order doesn’t arrive?

If your parcel doesn’t reach you, please contact us with your tracking number.We’ll coordinate with our courier partner and update you immediately.If the parcel is lost in transit, we’ll issue a full refund or replacement
Do you charge for shipping?

We provide free domestic shipping to all orders equivalent to INR 4,000 and above. For orders below INR 4,000 we charge INR 150
Where are orders shipped from?

All orders are dispatched from our warehouse in New Delhi, India.
How do I track my order?

You’ll receive an email (and sometimes an SMS) once your order is confirmed and again once it’s shipped -  the second message will include a tracking link.

If you don’t receive these, please check your spam folder or contact us via WhatsApp or email.

rayastudiosinfo@gmail.com
+91 7303847590
Mon–Sat | 10 am–6 pm IST
What if my parcel arrives damaged or looks tampered?

Please do not accept the parcel if it looks tampered or damaged. Take a clear photo of it and contact us immediately. We’ll investigate and send a replacement or issue store credit once confirmed.
Can I change my address after ordering?

Yes, if your order hasn’t shipped yet. Once it leaves our warehouse, the address can’t be changed. Please email us as soon as possible at rayastudiosinfo@gmail.com.
Why does the product colour look slightly different?

We photograph our garments under natural and studio light to capture accurate tones. However, colour variations can occur due to lighting or device screen differences.
Do you offer reverse pickups for returns?

Yes, we provide reverse pickup for eligible returns across India. In areas where this service isn’t available, you may need to ship the item back — we’ll reimburse shipping through store credit once received.
How can I check my order status?

Simply log into your account and click on “My Orders” to view real-time updates.
What if an item I want is sold out?

If your size is sold out, you can click “Notify Me” on the product page. We’ll email you as soon as it’s restocked.

PAYMENTS
What payment methods do you accept?

We accept all major credit/debit cards, UPI, wallets, and net banking in India. International customers can pay via major cards or PayPal.
Is Cash on Delivery (COD) available?

Yes, COD is available for all domestic orders. However, we encourage prepaid payments for a faster, contactless delivery experience.
Are there any COD fees?

No, we do not charge any COD fees on order. So feel free to shop as much as you can!
Are there any areas where COD isn’t available?

There are a few pin codes where courier partners don’t support COD. In such cases, our support team will contact you and assist with an alternate prepaid payment method.

RETURNS & EXCHANGES
When is my order eligible for a free return?

We offer free returns only if:

  • You received a wrong size or wrong product, or
  • The product has a manufacturing defect

Please inform us within 48 hours of receiving the order with images and details.

After verification, we’ll arrange a reverse pickup and process your refund or issue store credit.

rayastudiosinfo@gmail.com
+91 7303847590
Mon–Sat | 10 am–6 pm IST

All returned items must be unused, unwashed, and with original tags intact.
What if I need a size exchange?

If you ordered the wrong size, you can return it for store credit (We don’t offer direct size swaps or cash refunds)
Can I exchange or return sale/discounted items?

Sale or discounted products are final sale — no exchange, return, or refund is possible.

PLACING AN ORDER
How do I place an order?

Simply browse our collections, select your size, and click “Add to Cart.” When you’re ready, click “Checkout” and follow the steps to complete payment.
How do I checkout?

After selecting your items, click “Checkout”. You can sign in, continue as a guest, or use GoKwik for a one-click checkout. Once payment is complete, you’ll receive a confirmation email within 2 hours.
I haven’t received my confirmation email. What should I do?

Please check your Spam/Junk folder. If it’s still missing after 2 hours, email us at rayastudiosinfo@gmail.com and we’ll verify your order.
Do you have a size guide?

Yes! Each product has a Size Chart section. If you’re unsure, message us on WhatsApp or email — we’ll help you choose the right fit.
Why should I create an account?

Having a Raya account lets you:

  • Track your orders easily
  • Save your wishlist
  • Access early previews & exclusive discounts